1. Background

The Safeguarding Resource and Support Hub (RSH) aims to support organisations in the aid sector to strengthen their safeguarding policy and practice against Sexual Exploitation, Abuse and Sexual Harassment (SEAH). The Hub’s core offer is an online open-access platform bringing together quality assured guidance, tools, support and research on safeguarding, serving any organisation working in the international aid sector. However, smaller, local organisations in developing countries are the focus of the Hub’s offer as they tend to have less access to safeguarding resources than international organisations.

Launched in December 2019, the Hub is currently under development. In June 2020, our online platform was launched, and will be followed by a small number of National Hubs offering both virtual and face-to-face services – for example, discussion groups; capacity development opportunities and materials; a marketplace for SEAH safeguarding service providers; evidence reviews and presentations. The content covers wide-ranging contexts and address SEAH through diverse cultural and social perspectives, and we translate key materials into different languages – starting with some of those spoken in our pilot countries, Ethiopia, South Sudan and Nigeria.

The Hub is also a repository for the increasing volume of SEAH safeguarding materials, much of which has been developed in recent years in response to high profile SEAH cases within the sector. There are also important contributions dating back further over the last two decades; a reflection of the dedicated and determined work of activists, leaders, survivors, researchers and others working in this area. The Hub will provide a ‘one-stop shop’ to support access to this body of work – whether it is research or guidance, case studies or think pieces, communities of practice or practical tools. Where the Hub staff or its users identify major gaps in evidence, guidance or opportunities, we will look for ways to fill them, in collaboration with other partners and networks.

Overall, the main objective of the Hub towards ‘Accelerated progress towards the elimination of SEAH in the aid sector” will be achieved through three main expected outcomes:

  • Increased capacity: Less-resourced CSOs (Civil Society Organisations) are equipped, motivated and supported
  • Strengthened dialogue: Shared learning on what works to prevent and respond to SEAH in different contexts creates greater coherence and consistency
  • New research: A stronger, high-quality evidence base on the root causes of SEAH and effective context-specific approaches to address it

The gamification system will be articulated to support the Hub in reaching these objectives.

The Hub will evolve in response to user engagement and feedback. We want people who come to the site to become regular visitors, to actively engage in discussions, to share new materials, information and opportunities – and to feel a sense of shared opportunities for collaboration, and learning to develop safeguarding practices.

The RSH contract is delivered by a consortium led by Options, with Social Development Direct (SDDirect) as technical and delivery lead and including GCPS Consulting (GCPS), Terre des Hommes (TdH) and Sightsavers. It is funded by the UK Government’s Department for International Development to help organisations around the world.

2. Expected Results of Gamification

The Resource and Support Hub can only fulfil its mission if users use it, i.e. they find the type of help and resources they are looking for, but also if they come back regularly to access new materials and engage with each other for sharing experiences, knowledge and information. The consortium also has made certain commitments in their tender documentation which are the following:

  • End-user consultation and feedback to inform design, geographical and sectoral focus, eligibility criteria and ongoing monitoring and adaptation
  • Reward online activity and test games and simulations for online learning
  • Profile webinars and training
  • Ensure content engages those with little/no safeguarding expertise, through to safeguarding experts from large organisations.
  • Use ‘peer-to-peer’ approach, so safeguarding professionals/volunteers can receive ‘side-to-side’ help with peers, as well as ‘top-down’ support from the hub.
  • Encourage user-generated content and members driven online exchange, discussions or counselling.

We would like to use gamification in order to reach these goal.

3. The offer

We are soliciting offers from companies for the gamification of the RSH portal. We have our own development team who will programme and implement the plans, so what we would like to receive is:

  • Specifications of the gamification system
  • List of gamified actions and activities
  • Proposed design for gamified elements (which is in line with the existing design of the portal)
  • Plan for second and third stage of enhancements of the gamification system (in 6 months and one year from launch)
  • Proposal for introduction/launch
  • Price offer and time schedule
  • Company profile (list of talent) with portfolio and references
  • Proven experience undertaking similar assignments

We expect the company to have the ability to work online with us, using skype, asana project management tool and zoom. The company should expect that there will be a need for meetings with the whole project team (online) and some presentations at different stages of the development.

Please submit your offer to info@childhub.org no later than 25 November 2020.

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